Robin Bowles began working in the healthcare arena in 1991 at a local hospital as the Outpatient/Emergency Room & Admitting Supervisor, followed by 10 years of individual and group practice management including internal medicine, general surgery, pain management and pediatrics. She has performed both front and back office tasks, as well as clinical assistance when needed. Her clinical skills were put to the test when she began working as a Risk Manager for the largest medical malpractice insurance company in Texas. She conducted statewide practice reviews for all specialties which determined where providers might be vulnerable to litigation. This process also involved making recommendations regarding practices and processes to safeguard both the patient and provider. Medical records reviews (paper and electronic) to determine whether provider actions were accurately and completely documented within the medical record were a regular part of risk management reviews and one of the areas in which she is considered an expert. The common denominator with every position she held was education. She found her niche when hired by e-MDs in February of 2005. Her passion for educating both staff and customers are what she is known for! Robin began her 13 th year of employment with e-MDs in 2017. Over the years, she held multiple positions within the Training & Implementation department, Clinical Product Development and in January of 2016, she launched the first Corporate Education department for eMDs. She plans to remain in this position with e-MDs until retirement or death, whichever comes first! Robin lives in Austin, Texas and has two grown children and one tiny granddaughter to take up her time when she’s not working!