As Head of Product, Heather is passionate about customer experience. That passion drives her commitment to move the CallidusCloud CX suite forward via product planning and Agile execution. A key member of the Clicktools team since 2010, she has more than 10 years of experience in the design and implementation of enterprise survey and feedback solutions. With CallidusCloud’s acquisition of Clicktools in 2014, Heather’s role grew to include all aspects of product management including feature definition, competitive analysis, and roadmap oversight. Today, Heather maintains the product roadmap through collaboration with key customers, engineering, operations, and business leaders. Heather got her start in software as an engineer with a vast array of engineering, product, and customer-facing roles. She spends her free time on a ball field, in a ballet class, or a performing arts class, supporting her four children in their passions. Residing in Ohio, she is a prolific Cleveland Indians and Ohio State Buckeyes fan. Heather has a BS in Science from the University of Maryland.