Ben is a Senior Director at CBRE, the world’s largest commercial real estate services and investment firm. He is responsible for the management of the Client Care Team with a specific focus around all the key operational (reporting, analytics, feedback) and platform (system & data) components. He is a member of the UK/EMEA steerco on the new CRM deployment project and is responsible for the governance of CBRE’s client data across a variety of platforms. Ben also spearheaded the successful deployment of DataHug across the UK business and has been a champion in getting buy in from the other global regions. He has been with CBRE for 13 years and is heavily focused on moving CBRE into a more client-centric space.