University Live

Make the most of your time at C3 by connecting to CallidusCloud University (CU) LIVE at C3. Using the same format as our popular virtual instructor-led webinar series of the same name, an instructor will be showing you tips, tricks, and paths to success—but in person!
Bring your questions and get ready to get your learn on.

All CU LIVE training courses are on Monday, September 18.

Monday, Sept. 188:30 – 10:00 AM

Compensation
Knowing how to manage effective dates and calendars is critical to compensation management. In this module, you’ll learn how to manage calendars and how to use effective dating to manage change in your organization.

Trainer: Krista Peters

Insurance
In this course, you’ll learn how to update search and detail screens in Producer Pro, as well as how to change the labels and locations of portals, tabs, and menu items where applicable.

Trainer: Molly Feltus

CPQ
In this session, you’ll learn how to use a variety of methods to manage custom pricing in CPQ. Using the example of a seasonal pricing scenario, you’ll see how to create a product and use custom tables, import/export, and formulas to make it easy for your sales operations team to manage pricing in CPQ.

Trainer: Michael Burnes

Litmos
Arigato gozaimasu (thank you very much) and welcome. In this first Litmos session of three, you will start with the fundamentals and best practices for managing your Litmos environment; adding and assigning courses, people, and teams; and running preconfigured reports. You must first learn to crawl before you walk, so you must master the basics before you move on to upper functionality (and belts). This class is for students who are new or fairly new to Litmos and will guide students confidently through their first and most crucial steps.

Trainer: Michael Martin

Clicktools
Come to this session to learn how to best utilize your Clicktools subscription so you can improve customer experience and data collection. This will cover best practices, design, mapping, actions, deployments, and reporting. After this session you will be able to design great surveys and collect even more feedback.

Trainers: JP Cardosi, Rey Rondez

10:30 AM – 12:00 PM

Compensation
How do you know for certain that your calculation has the right results, and what do you do if it doesn’t work as expected? This course focuses on making sure the process runs smoothly from one period to the next. We’ll show you how to view results and fix common issues with a focus on best practices.

Trainer: Michael Burnes

CompensationIn this session you’ll see how easy it is to manage even complex dispute workflows using the dynamic duo of CallidusCloud Commissions and CallidusCloud Workflow.

Trainer: TBD

Litmos
This Litmos Green Belt class will focus primarily on learning and strengthening skills with the Litmos core module building tools: survey, assessment, page of information, embed, checklist, link, learner upload, live session, and video assessment. It will also introduce the top third-party tools outside of Litmos that you should consider using to build high-end content for your LMS. This class is for students with a familiarity and general confidence with Litmos.

Trainer: Michael Martin

CX
How can digital motivation influence your employee workforce to perform better? This module will focus on the ServiceMotivate and SalesMotivate solutions including brief overviews, end user experience walkthrough, configuration steps, and administrative management of the business rules.

Trainer: Rey Rondez

12:00 – 1:00 PM

1:00 – 2:30 PM

Compensation
In this session, you’ll learn how to easily create interactive, dynamic reports using Thunderbridge Analytics, our newest and greatest tool for reporting Commissions results data.

Trainer: Michael Burnes

Insurance
In this session, you’ll learn how to easily manage even the most complex onboarding processes. See how Workflow and Producer Pro work together to make onboarding your producers a breeze.

Trainer: Molly Feltus

Litmos
In this black belt class, you will learn the newest arts (functionalities) of Litmos, including Litmos Assign, Boost, Persist, Brands, and how to manage automatic communication strategies like email templates and text messaging. This class is for students with strong confidence and competence working with and using Litmos.

Trainer: Michael Martin

CX
Every customer is on a journey, yet organizations treat each customer interaction as if they are an isolated event. To improve customer experience, organizations must understand and cater to their customer’s entire journey. During this hands-on workshop, you will:

  • Learn the approach for journey mapping.
  • Learn the key elements of an effective journey map and explore the technique through guided exercises.
  • Understand ways to use journey maps.
  • See how other organizations use journey maps to align the organization, create innovation, and build deeper understanding of opportunities.
  • Create actions from journey maps.

You’ll learn ways to improve customer experiences based on opportunities identified in customer journey maps and get immediate and long-term value from inside your organization.

Trainer: Rey Rondez